Terms & Conditions

This document sets out the terms and conditions on which you (chef) or (user) may use the Alike mom website www.alikemom.com .
Please read the document carefully and be in complete agreement of the T&C to use the website, before you place an order.
At the time of placing an order and thereafter you hereby agree to and therefore signify your acceptance and no-objection to ALL the terms and conditions of use of the website www.alikemom.com are stated below:

User information:


User Registration and Account Profile

  • You confirm that you are of the age of 18 or above and of sound disposing mind; and have accessed the Website voluntarily with full knowledge and notice of the terms and conditions of use, its binding nature and consequences of any breach.
  • Any contract/order that arises out of orders for supply of food through Alike mom is a contract between Customers and Cooks and Alike mom would merely act as a facilitator.
  • Cooks must share comprehensive details of the food they wish to sell, must profiles on Alike mom, provide detailed menus, quantities, pricing and all other specifics so as to ensure complete clarity to the customer.
  • When placing an order, customers agree to take particular care when providing details (email ID, telephone number, address) and warrant that these details are accurate and complete at the time of ordering to ensure smooth completion of order.
  • Alike mom is currently accepting orders through the website/ call or Whatsapp. We will keep the user updated on changes and developments if any.
  • Once a customer places an order with Alike mom, the cooks must confirm the order, whereby he/she commits to the details of said placed order. Alike mom will not be liable for any discrepancies that may arise thereafter.
  • The cooks are solely responsible for preparation (as per terms specified on their profile) as well as for maintaining quality and hygiene. Alike mom will not be liable for any complaints arising regarding quality or hygiene issues.
  • Alike mom will not be responsible or liable for the quantity or quality of meals delivered.

Website usage:

  • Alike mom strives to ensure that all information on this website is correct and error free.
  • We apologize for any errors or omissions that may have occurred. We cannot warrant that the use of Alike mom will be error free or fit for purpose, timely, that all errors will be corrected; or that the site or server that makes it available are free of viruses or bugs. We do not make any warranty whatsoever, whether express or implied, relating to the fitness for purpose, accuracy or reliability.
  • No material from the website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way save and except that you may download one copy of the materials on any single computer for your personal non-commercial residential use only, provided that you keep intact all copyright and other intellectual property rights.
  • Modification of the materials or use of the materials published on the website for any other purpose is not permissible and will be construed as a violation of Alike mom’s copyright and other proprietary rights by you

Delivery:

  • Alike mom will be a facilitator between the home cooks and the customer and would make the necessary arrangement to deliver the food on time as per the order placed by the customer.
  • Further, the payment necessarily has to be made in cash on delivery of the products. We are working night and day to introduce other payment options to ensure ease of use for you and promise to you updated on any developments.

Food quality & Hygiene:

  • Alike mom brings the best in class, and most hygienic food from the healthiest kitchens for you.
  • Alike mom takes necessary care to sanities and instruct its cooks, meal partners and delivery staff with the safety in mind and takes proactive steps for maintaining the quality and taste of the meals provided.
  • However, Alike mom will not be responsible for any health damages or sickness caused due to the food delivered by the staff or the food. Alike mom cannot be blamed or cannot be answerable for any allergies, illness or indigestion caused by consuming food ordered from the website. Alike mom cannot look into individual allergies or sensitivities of customers.
  • Alike mom will also not be held responsible for any loss incurred by customers due to any actions of the cooks including the non- performance or poor food quality.
  • We disclaim any and all liability to the customer for the supply of the quality of the Food Delivery, Goods and Services to the fullest extent permissible under applicable law. This does not affect the customer’s statutory rights as a consumer.
  • Alike mom will monitor Cooks closely, using customer feedback provided in the Feedback Section and through emails and will remove and block Cooks if they are unable to comply with our standards and / or tarnish our reputation.
  • Meals delivered to you is perishable in nature and meant to be consumed within a given timeframe of delivery. Quality of food may deteriorate if kept for a longer time and company shall not be responsible for it.

Communication & Customer details:

  • When ordering from Alike mom, Customers may be required to provide an e-mail address and password or other personal details, as asked by the website.
  • Customers must ensure that they keep the combination of these details secure and do not provide this information to a third party.
  • When ordering from Alike mom, customers will receive an automated confirmation SMS or email specifying the details of the placed order. Customers are required to check this email carefully and immediately inform Alike mom in case of any discrepancy.
  • Alike mom is not responsible for any liability, if any, that may arises from them misuse of shared information, if any, or from the consumption of any food and beverages delivered by a Cook.

Legal:

  • Neither parties, be it the Customer, Alike mom or the Cooks shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
  • We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
  • You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
  • Alike mom may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.
  • By using the Alike mom website, (creating a profile or placing an order) cooks and customers are accepting the above specified Terms of Use.

Refund & Cancellation Policy:

  • Customers need to inform Alike mom immediately if they decide to cancel their order, by phone on the number used to place the order and quote their order number.
  • Cancellation is free of charges if the order is cancelled within the 10 minutes of placing an order.
  • In case of any eventuality, Alike mom reserves the right to refuse cancellation if order is cancelled after the 10 mins of placing or if the delivery personnel has been released with the customer’s order.
  • Alike mom may also cancel the order if the respective Alike mom chef from whom the order was supposed to be delivered if unable to fulfill the request at that point in time due to spoilage or other such problem. The reason for the same shall be duly notified to the customer and a full refund shall be offered.
  • If the cancellation was made in time and we have accepted your cancellation, we will refund or re-credit the customer’s debit or credit card with the full amount within 7 working days, which includes any additional charges (where applicable) which you paid for the delivery of the item or the services, as applicable.
  • In the unlikely event that Alike mom delivers a wrong item, the customer has the right to reject the delivery of the wrong item and the customer shall be fully refunded for the missing item.
  • If Alike mom can only do a partial delivery (a few items may not available), its representatives will inform the customer or propose a replacement for missing items. The customer has the right to refuse a partial order before delivery and get a refund.